Our team members at Giant Knox City are as excited as you are to experience the best products that the bicycle industry has to offer. We endeavour to dispatch your orders promptly, so you can start enjoying the product as soon as possible.
To keep you updated with the whereabouts of your parcel, we will be providing tracking details as soon as your order is shipped. The tracking information changes daily and provides the most up to date and accurate information to us and to you.
DO YOU SHIP BIKES OR BULKY ITEMS?
- In accordance to our dealership agreement with Giant Australia, we are unable to ship bikes at this time.
- We also do not ship bulky items. Bulky items include but not limited to bike carriers, bike trailers, wheels/rims, trainers and baby seats.
HOW MUCH WILL SHIPPING COST?
We charge a flat rate of $15 AUD and offer free shipping for orders* over $99 AUD.
*Offer does not apply to orders with bikes, bike carriers, bike trailers, wheel & rims, trainers and baby seats.
WHERE IS MY ORDER SHIPPED FROM?
- All orders placed on shop.giantknoxcity.com.au are shipped from our physical store located in Wantirna South, Victoria.
- You may also order Giant parts and accessories on directly from Giant Australia. Those orders are shipped to us from Giant Australia's warehouse and can only be picked up in-store in Wantirna South.
WHERE DO YOU SHIP TO?
We ship to every location across Australia. We do not ship internationally at this time.
HOW LONG WILL DELIVERY TAKE?
- Our team members dispatch order on business days (Monday-Friday) only. Please take this into consideration when placing orders over the weekends.
- Delivery generally takes 2-5 business days (same state) and 3-6 business days (interstate) from dispatch.
- Deliveries to rural addresses may take longer than the above guide
If you would like any further information on shipping, please get in touch at firstname.lastname@example.org or via our Messenger chat.